Social service action to patients who were victims of traffic violence - The look beyond the hospital bed

Abstract

The Social Service is an intervention professional dealing with human-social relationships, respecting the individual singularity, based on a social, historical and politic dimension. The goal is to work in order to reach autonomy and social emancipation. In Health, it contributes to the patient's wellness, supporting and guiding for access to the social security protection and social assistance. The service is performed in a humanized way, seeing beyond the clinical condition, respecting one's culture and history in order to intervene, given one's particularity. This sensitivity is necessary, considering that, when finding oneself in a hospital, the patient's bio psychosocial structure is weakened, and then, for an efficient recovery, it is essential to assess everything. And in a multidisciplinary team, provide full assistance to them. This project's purpose was to analyze services provided by the Ward Social Service at UNICAMP HC, what were the resources and inputs used, as well as the articulation with the support network, for the discharge of patient victim of traffic violence, ensuring the treatment continuity after hospital discharge. The accident itself brings unexpected modifications on the victims and relatives' routines, needing to forecast possible difficulties when they return to the social life. We conclude that the patient begins the treatment at the hospital and is discharged with the need of various equipment and care by family and health professionals; however, the Social Service and its work instrument's action is essential for access to assistance, social protection, legal, and patient health networks, enabling continuity on the housing treatment.